{"id":5584,"date":"2025-06-25T09:51:43","date_gmt":"2025-06-25T09:51:43","guid":{"rendered":"https:\/\/chatgate.io\/?page_id=5584"},"modified":"2025-10-08T07:58:50","modified_gmt":"2025-10-08T07:58:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/chatgate.io\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I get the green badge?<\/span><\/path><\/svg><\/div>

Granting the green badge depends on a specialized team from WhatsApp who must approve the request. You need to actively send campaigns and receive messages before you can apply by filling out a dedicated green badge application form. Our team has strong expertise in assisting you with completing this form.<\/span><\/p><\/div>\n <\/div>

\n
<\/path><\/svg><\/span><\/path><\/svg><\/span>What is the difference between regular WhatsApp and WhatsApp API?<\/span><\/path><\/svg><\/div>

Regular WhatsApp is intended for personal use, whereas WhatsApp API is designed for businesses and offers features such as automated responses, bulk messaging, system integration, and team support.<\/p>

\u00a0<\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I get detailed results of the promotional campaign sent to the clients?<\/span><\/path><\/svg><\/div>

Yes, You can get a detailed report for each individual client, including read and delivery results, unsubscriptions from the campaigns, in addition to a report containing detailed results for further analysis and review
It contains detailed results for further analysis and review.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can the WhatsApp account be used on the regular WhatsApp application?<\/span><\/path><\/svg><\/div>

If the WhatsApp account is linked to WhatsApp Business API, you cannot use it on any other application except the ChatGate app.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I add a WhatsApp chat button on your website?<\/span><\/path><\/svg><\/div>

You can easily add a WhatsApp chat button supported by ChatGate and link it to your personal WhatsApp number. You can also place the chat interface throughout...
Your website with your brand logo and name.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I know the numbers that the campaign was not sent to?<\/span><\/path><\/svg><\/div>

Certainly, you can download a report file showing the successfully delivered messages as well as the failed deliveries with the reasons mentioned.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Is having a website required to verify my business activity?<\/span><\/path><\/svg><\/div>

Yes, according to Facebook's requirements, having a website is important to complete the business verification process.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What is the text limit in the template?<\/span><\/path><\/svg><\/div>

Up to 1,024 characters.
In addition, you have the ability to send images, videos, and private files through promotional campaigns.
Through the ChatGate app, but within WhatsApp\u2019s terms and conditions.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I include buttons in the template?<\/span><\/path><\/svg><\/div>

Yes, you can add multiple buttons to the template, and these can include response buttons.
Quick reply buttons or call-to-action buttons like \"Call Phone\" or \"Visit Website.\"<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What are the requirements for business verification?<\/span><\/path><\/svg><\/div>

You can find out the business verification requirements through the following link: https:\/\/web.facebook.com\/business\/help\/1095661473946872?id=180505742745347<\/a><\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>What do you mean by \"active user\"?<\/span><\/path><\/svg><\/div>

An active user is someone who interacts with your chatbots through various channels during the month.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Is there an API available for integration with the chatbot?<\/span><\/path><\/svg><\/div>

Certainly, you can connect the chatbot to your applications through the API to communicate with your backend systems and various applications according to your requirements.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I customize a message for outside business hours?<\/span><\/path><\/svg><\/div>

Definitely yes, you can customize the message that appears outside business hours on ChatGate. You first need to set your team\u2019s working hours.
After that, you can choose the content of this message to show your clients, informing them that you are currently unable to respond to their messages.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can the bot send a confirmation message after completing the process?<\/span><\/path><\/svg><\/div>

Certainly, messages can be sent through the web page or by using WhatsApp templates, in addition to SMS and email services.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can the same number be used on more than one device?<\/span><\/path><\/svg><\/div>

The WhatsApp API system is different from the regular app, as conversations are managed through the ChatGate platform and not via the mobile app.<\/p>

\u00a0<\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I store data in a specific page?<\/span><\/path><\/svg><\/div>

Yes, you can store specific data by integrating with Google Sheets. <\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can the bot be integrated into my online store?<\/span><\/path><\/svg><\/div>

Of course, you can connect and integrate the bot to work with your online store on platforms like Shopify, WooCommerce, Salla, and many others.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I access the chatbot from different devices?<\/span><\/path><\/svg><\/div>

Yes, you can access your account on the ChatGate platform from multiple different devices.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I monitor the performance of the bot and the team?<\/span><\/path><\/svg><\/div>

Of course! With ChatGate, you can monitor and analyze the performance of both the bot and your team through a comprehensive global performance evaluation system available to you.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can I Launch campaigns through Facebook and Instagram?<\/span><\/path><\/svg><\/div>

Yes, campaigns are available to every user who has sent a message to the connected bot via Facebook and Instagram.<\/span><\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>Can conversations be tracked and analyzed?<\/span><\/path><\/svg><\/div>

Yes, the system provides a dashboard that displays conversation statistics, the number of messages sent and received, team performance, and more.<\/p><\/div>\n <\/div>

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<\/path><\/svg><\/span><\/path><\/svg><\/span>How can I contact the technical support team?<\/span><\/path><\/svg><\/div>

You can contact us via email.\u00a0<\/p>

support@chatgate.io<\/p><\/div>\n <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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