Privacy Policy
Privacy Policy for ChatGate Platform (CHATGATE)
CHATGATE Technologies Inc (“the Company,” “CHATGATE,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“users,” “you,” or “your”). This Privacy Policy outlines our practices regarding the collection of personal data (as defined below) from users of our websites, services, and the broader CHATGATE ecosystem, including but not limited to mobile apps and chatbot applications
Capitalized terms not defined herein shall have the meanings assigned to them in the CHATGATE Terms of Use. By using our websites, you agree to the terms of this Privacy Policy.
This policy is intended to serve individuals concerned about how their Personally Identifiable Information (PII) is used online. According to U.S. privacy and information security law, PII refers to information that can be used alone or with other data to identify, contact, or locate an individual in a particular context.
Please read this Privacy Policy carefully to understand how we collect, use, protect, or otherwise handle your personal information in relation to our website.
What Personal Information Do We Collect?
When registering on our website, you may be asked to enter your name, email address, phone number, or other details to improve your experience. Additional information such as website, timezone, country, and others may also be collected. During use and integration with external systems, we may collect data and tokens for functional purposes.
Your personal information is stored behind secure networks and is accessible only by a limited number of people with special access rights who are required to keep the information confidential. In addition, all sensitive information is encrypted via SSL (Secure Socket Layer).
All transactions are processed through a payment gateway provider and are not stored or processed on our servers.
User Consent
By submitting personal data through our site or services, you expressly consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.
Use of Cookies
We use cookies to understand and store user preferences for future visits. You can disable cookies via your browser settings, although some features may not function as expected. However, this does not affect the core website experience.
How We Use Your Information
- To notify you of updates and relevant platform information
- For internal analysis to improve the platform
- To remember and process cart items
- To understand your preferences based on prior or current activity
- To collect aggregate data about site traffic and user interactions for better user experiences
- للتواصل معك حول التحديثات والميزات الجديدة، أو لأغراض تسويقية إذا لزم الأمر.
If you do not wish to receive such communications, you can email us at contact@chatgate.io, and we will respond promptly.
Children’s Online Privacy Protection Act (COPPA)
We do not specifically market our services to children under the age of 13. We comply with the COPPA regulations enforced by the U.S. Federal Trade Commission (FTC).
Fair Information Practices
In the event of a data breach, users will be notified via email within 7 business days. We uphold individuals’ rights to take legal action against entities that fail to comply with relevant data collection and processing laws.
CAN-SPAM Compliance
We adhere to the following:
- If you wish to unsubscribe from our mailing list, you may email us and we will promptly remove you from all correspondence.
Data Protection
We take multiple steps to ensure the protection of customer data. For more details, please refer to Annex 1 of the Data Processing Agreement (DPA), which outlines the technical and organizational measures in place to safeguard data.
Data Deletion Requests
To delete your data, please send an email to:
support@chatgate.io
with the subject: CHATGATE – Data Erasure Request
The request must be sent from your registered email address, and all data will be deleted within 14 business days from receipt.
Data Retention Period
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, while complying with legal obligations and legitimate business interests. In general, data is deleted within 3 years after the end of service, unless earlier deletion is requested or legal retention is required.
External Sites and Partners
When clicking on external links, you may leave our website and third parties may collect your information. We do not control these external sites and this Privacy Policy does not apply to them. We do not sell or share your personal data with third parties without prior notice, except for technical partners who help operate the site and are bound by confidentiality agreements.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify you via email or a prominent notice on our website. Updates take effect 30 days after notice. Continued use of the site indicates acceptance of the changes. If you do not agree, you may request account closure before the changes take effect.
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